饭店服务英语

饭店服务英语

图书基本信息
出版时间:2003-7
出版社:高等教育出版社
作者:陈根培
页数:262
书名:饭店服务英语
封面图片
饭店服务英语
内容概要
  《饭店服务英语(第2版)》系国家旅游局组织编写的旅游职业高中英语口语教材。全书共分5个部分,52个单元,包括150多个情景对话。内容涉及饭店对客服务的全过程。单元还设有“词组和表达法”、“注释”和“练习”等项目。《饭店服务英语(第2版)》也适合宾馆和饭店职业培训、社会办班以及具有高中英语水平的读者自学之用。
书籍目录
Part
1 CourtesiesUnit
1 GreetingsUnit
2
IntroductionUnit
3
PartingUnit
4
Requests
and
ResponsesUnit
5
Thanks
and
ResponsesUnit
6
ApologiesUnit
7
Asking
the
WayUnit
8
Asking
Time
and
DatesPart
2
Front
Desk
ServiceUnit
9
Reservation
(I)Unit
I
0
Reservation
(Ⅱ)Unit
11
Guest
ArrivalUnit
12
Check-in
(I)Unit
13
Check-in
(Ⅱ)Unit
14
Bringing
the
Guest
to
RoomUnit
15
Delivering
BagsUnit
16
CloakroomUnit
17
Information
DeskUnit
18
MessagesUnit
19
Foreign
ExchangeUnit
20
Bringing
Baggage
DownUnit
21.
Checking
OutPart
3
Housekeeping
ServiceUnit
22
Room
CleaningUnit
23
Lending
Articles
to
GuestsUnit
24
Damage
ProblemsUnit
25
Dealing
with
ComplaintsUnit
26
Lost
and
Found
(I)Unit
27
Lost
and
Found
(Ⅱ)Unit
28
Laundry
(I)Unit
29
Laundry
(Ⅱ)Part
4
Food
&
Beverage
ServiceUnit
30
Taking
a
ReservationUnit
31 Receiving
the
DinerUnit
32
Taking
OrdersUnit
33
BreakfastUnit
34
LunchUnit
35
DinnerUnit
36
Buffet
and
Snack
BarUnit
37
In
a
Chinese
RestaurantUnit
38
Room
ServiceUnit
39
In
the
BarUnit
40
Dealing
with
RequestsUnit
41 Dealing
with
ComplaintsUnit
42
Giving
the
BillPart
5
Other
ServicesUnit
43
Shopping
(I)Unit
44
Shopping
(Ⅱ)Unit
45
Telephone
Calls
(I)
Calls
from
OutsideUnit
46
Telephone
Calls
(Ⅱ)
Calls
from
Guest
RoomsUnit
47
Telephone
Calls
(Ⅲ)International
CallsUnit
48
Sport
and
Keep-fitUnit
49
At
the
Post
OfficeUnit
50
Hair-dressingUnit
51
Convention
FacilitiesUnit
52
Booking
Tickets
章节摘录
  C:
Room
Reservations.
May
I
help
you,
sir?  G:
Yes,
my
name
is
Athos,
and
I
made
a
reservation
for
3
nights 
from
March
5th.
Id
like
to
extend
it
another
two
nights  until
the
9th.  C:
For
5
nights
from
March
5th
until
March
9th?  G:
Thats
right.  C:
Will
there
be
any
change
in
your
room
type?Your
reservation
is
for
a
twin
room.  G:
No.  C:
Thank
you,
sir.
We
will
extend
your
reservation
for
you.  C:
Room
Reservations.
May
I
help
you,
maam?  G:
Id
like
to
cancel
a
reservation.  C:
In
whose
name
was
the
reservation
made?  G:
Alan
Bell.  C:
How
do
you
spell
that,
please?  G:
B-E-double
L.  C:
What
was
the
date
of
the
reservation?  G:
From
February
27th
for
3
nights.  C:
Excuse
me.
But
is
the
reservation
for
yourself
or
for
another
party?  G:
Its
for
my
boss.  C:
May
I
have
your
name
and
phone
number,
please?  G:
Yes,
its
Ellen
Green
and
my
number
is
245-3971.  C:
Thank
you,
maam.
I
will
cancel
Mr
Bells
reservation
for
February
27th
for
3
nights.
My
name
is
Wang
Ying
and
we
look
forward
to
another
chance
to
serve
you.
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