饭店英语

饭店英语

图书基本信息
出版时间:2007-10-1
出版社:湖北武汉大学
作者:饶莉啦主编
页数:293
字数:339000
书名:饭店英语
封面图片
饭店英语

内容概要
本书针对高职高专学生的实际需求和教育的特殊规律,从我国旅游业的实际需要出发,紧密结合饭店行业的工作特点,以涉外饭店一线部门的服务流程和岗位职责为主线,概括了涉外饭店的主要服务内容和规范用语。本书加配由纯正美语录制的MP3光盘,更适宜教师和学生使用。
书籍目录
Part
One
The
Front
Office Unit
1
Room
Reservations  Dialogue
1
A
Long
Distance
Call
Reservation  Dialogue
2
A
Group
Reservation  Dialogue
3
An
Individual
Reservation Unit
2
At
the
Reception
Desk  Dialogue
1
Registering
an
Individual
Guest  Dialogue
2
Receiving
a
Tour
Group  Dialogue
3
Extending
Stay Unit
3
The
Bellboy  Dialogue
1
Showing
a
Guest
to
the
Floor  Dialogue
2
Introducing
the
Room
Facilities  Dialogue
3
Running
Errands
for
the
Guest Unit4
The
Cashier  Dialogue
1
Exchanging
Money  Dialogue
2
Checking
Out  Dialogue
3
Paying
with
Credit
Cards Unit
5
At
the
Business
Center  Dialogue
1
Mail
Service  Dialogue
2
Internet
Service  Dialogue
3
Sending
a
Fax Unit
6
Changing
the
Room  Dialogue
1
Changing
the
Room  Dialogue
2
It's
Too
Noisy  Dialogue
3
A
Room
with
A
King-size
BedPart
Two
The
Housekeeping
Department Unit
1
Making
up
the
Room  Dialogue
1
Could
You
Do
Our
Room
First
Next
Time  Dialogue
2
What
Time
to
Clean
Your
Room  Dialogue
3
Turn-down
Service Unit
2
Laundry
Service  Dialogue
1
Introducing
Laundry
Service  Dialogue
2
Express
Laundry
Service
Dialogue
3
In
the
Laundry Unit
3
Wake-up
Call
Service
&
Special
Service  Dialogue
1
Wake-up
Call
Service  Dialogue
2
Baby-sitting
Service  Dialogue
3
Preparing
for
a
Birthday
Party Unit
4
Miscellaneous
Service  Dialogue
1
Maintenance
Service  Dialogue
2
Complaints  Dialogue
3
The
Lost
Diamond
EarringsPart
Three
Food
and
Beverage
Department Unit
1
Chinese
Restaurant 
Dialogue
1
Reserving
a
Table 
Dia|ogue
2
At
a
Chinese
Restaurant 
Dialogue
3
Chinese
Cuisine Unit
2
Western
Restaurant 
Dialogue
1
At
a
Western
Restaurant 
Dialogue
2
Dining
a
la
Carte 
Dialogue
3
Wine
Sales
……Part
Four
Shopping
and
Entertaining
ServicesAppendix
Key
to
Exercises参考书目



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